Hexvibe Privacy Policy

Last updated: 3 September 2026

HexVIBE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

Who we are

HexVIBE designs and supplies sound-reactive LED and acoustic wall panels and related products.

For questions regarding this Privacy Policy or your personal information, please contact:

HexVIBE
Email: hello@hexvibe.co.uk
Website: hexvibe.co.uk

Information we collect

When you visit our website, contact us or place an order, we may collect information including:

  • Your name

  • Email address

  • Telephone number, where provided

  • Billing and delivery addresses

  • Details relating to your order or enquiry

  • Communications you send to us

  • Technical information about how you use our website, such as browser, device and IP information

  • Cookie and website usage information, where applicable

When you make a payment, payment information is processed securely by our payment provider. HexVIBE does not normally receive or store your complete payment-card details.

How we use your information

We may use your personal information to process and fulfill orders, communicate with you about purchases or enquiries, provide customer support, arrange delivery, manage returns or warranties, maintain our business records, improve our website and services, prevent fraud and meet our legal or regulatory obligations.

Where required by law, we rely on an appropriate lawful basis for processing your information, including performance of a contract, compliance with legal obligations, our legitimate business interests or your consent.

Marketing

We will only send electronic marketing communications where we have an appropriate lawful basis to do so.

Where consent is required, you can withdraw that consent at any time. Marketing emails will provide an option to unsubscribe.

Transactional communications relating to an order, enquiry, delivery, warranty or customer-service matter are not marketing communications.

How your information is shared

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate HexVIBE, including providers involved in:

  • Website hosting and ecommerce

  • Payment processing

  • Email and business communications

  • Delivery and fulfillment

  • Website analytics

  • Professional, accounting or legal services

These providers may only receive the information necessary to perform the relevant service.

Our website and online store are operated using Squarespace, and our business email services use Google Workspace. These services may process information on our behalf in accordance with their respective privacy and data-protection arrangements.

International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where this occurs, we take appropriate steps to ensure personal information receives protection in accordance with applicable UK data-protection law.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support and complying with accounting, tax and other legal requirements.

Cookies

Our website may use cookies and similar technologies required for the website and online store to function and, where permitted, to understand how visitors use the site.

Where consent is required for non-essential cookies, you will be given the opportunity to manage your preferences.

Further information may be provided through our Cookie Policy or cookie-management tools.

Your rights

Under UK data-protection law, depending on the circumstances, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate information

  • Ask us to delete certain information

  • Restrict or object to certain processing

  • Request transfer of certain information

  • Withdraw consent where processing relies upon consent

To exercise any of these rights, contact hello@hexvibe.co.uk.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based service can guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to HexVIBE, our website, the services we use or applicable legal requirements.

The latest version will always be published on this website with the date of the most recent update.