HexVIBE – Terms & Conditions
Last updated: 8 November 2026
Welcome to HexVIBE. These Terms & Conditions explain the conditions under which products are sold through our website, hexvibe.co.uk.
Please read them before placing an order.
1. About Us
HexVIBE is operated by PulseForge Ltd, a company registered in England and Wales.
Company: PulseForge Ltd
Trading brand: HexVIBE
Company registration number: 17209711
Registered in: England and Wales
Registered office:
Unit DS5, Junction 7 Business Park
Blackburn Road
Clayton-le-Moors
Accrington
Lancashire
BB5 5JW
United Kingdom
Website: https://www.hexvibe.co.uk
Email: hello@hexvibe.co.uk
2. Our Products
HexVIBE designs and supplies decorative acoustic wall panels incorporating addressable LED lighting, together with compatible controllers, power supplies and accessories.
Product descriptions, photographs, specifications and prices are provided to help customers make informed purchasing decisions.
Colours and finishes may appear slightly different depending on screen settings and lighting conditions.
All FLOW panels are manufactured to order, including standard colourway configurations.
3. Ordering and Payment
Orders are placed through our website and are subject to acceptance.
Payment must be completed using the payment methods available at checkout.
Once an order is accepted, we will arrange production and dispatch in accordance with the information provided.
If we cannot fulfil an order, we will contact the customer and arrange an appropriate refund.
4. Prices
All prices are displayed in pounds sterling (GBP).
Any applicable taxes and delivery charges will be shown during checkout before payment is completed.
We reserve the right to change product prices, but changes will not affect orders already accepted.
5. Made-to-Order Production
HexVIBE FLOW panels are manufactured and finished to order.
Our usual dispatch estimate is 3–5 working days, unless otherwise stated on the product page or agreed with the customer.
This is a dispatch estimate rather than a guaranteed delivery date.
If production or delivery is significantly delayed, we will contact the customer.
6. Delivery
We currently deliver to addresses within the United Kingdom only.
Delivery charges are displayed at checkout.
Customers are responsible for providing accurate delivery information.
We remain responsible for goods until they are delivered to the customer or a person nominated by the customer, except where the customer independently arranges a carrier not offered by us.
Unless a different delivery period has been agreed, goods will be delivered without undue delay and within 30 days of the contract being formed, as required by applicable consumer law.
7. Controllers and Power Supplies
FLOW panels require a compatible LED controller and regulated 12V power supply to operate their LED lighting.
Unless expressly included in a product bundle, controllers and power supplies are sold separately.
Customers may purchase panels without these accessories if they already have suitable compatible equipment.
Customers should follow the supplied installation, electrical and operating instructions.
8. Consumer Cancellation Rights
Under UK consumer law, customers purchasing most products online have the right to cancel their order without giving a reason.
For eligible products, the cancellation period begins when the order is placed and expires 14 days after the customer, or a person nominated by them, receives the goods.
Made-to-Order Products
All standard HexVIBE FLOW panels are manufactured to order. However, manufacturing a standard catalogue product after an order is placed does not automatically remove the customer's statutory cancellation rights.
Products genuinely personalised or manufactured to a customer's individual specifications may be exempt from the statutory 14-day cancellation right. Where this exemption applies, customers will be informed before placing their order.
How to Cancel
To exercise your cancellation right, please email hello@hexvibe.co.uk with your order number and a clear statement that you wish to cancel.
You may cancel an eligible order at any time before delivery or within 14 days after receiving the goods.
If the goods have already been delivered, they must be returned within 14 days of notifying us of your cancellation.
Refunds and return arrangements are explained in Section 9 of these Terms & Conditions.
Nothing in this section affects your statutory rights regarding faulty, damaged or incorrectly described goods.
9. Returns and Refunds
Where a customer exercises a statutory cancellation right, we will refund the product price and the applicable standard outbound delivery charge in accordance with UK consumer law.
Customers are responsible for direct return shipping costs for change-of-mind returns, provided these costs have been disclosed before purchase.
Refunds will normally be issued using the original payment method.
Where the law permits, we may make a deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds will be processed within the legally required period. For returned goods, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever is earlier.
Nothing in this section affects customers' rights regarding faulty, damaged or incorrectly described goods.
10. Faulty or Damaged Products
We aim to supply products that are of satisfactory quality, fit for purpose and as described.
If a product arrives damaged, is faulty or does not match its description, customers should contact us as soon as reasonably possible at hello@hexvibe.co.uk.
We will assess the issue and provide an appropriate remedy in accordance with the Consumer Rights Act 2015.
Customers' statutory rights are not restricted by these Terms & Conditions.
11. Installation and Use
HexVIBE products must be installed and operated in accordance with the supplied instructions and applicable electrical safety requirements.
Customers should use suitable mounting methods, compatible power supplies and appropriate controllers.
Products must not be modified or operated outside their specified electrical ratings.
We are not responsible for damage resulting from misuse, unsuitable installation or incompatible equipment, except where liability cannot lawfully be excluded.
12. Intellectual Property
HexVIBE product designs, branding, website content, photographs and other original materials may be protected by intellectual property rights.
They must not be reproduced or commercially exploited without appropriate permission.
13. Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or breach of statutory consumer rights.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, subject to applicable law.
14. Privacy
Personal information is handled in accordance with our Privacy Policy, available at:
https://www.hexvibe.co.uk/privacy-policy
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The terms applicable to an order will generally be those in effect when the order was placed.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, without depriving consumers elsewhere in the United Kingdom of any mandatory protections available to them under applicable law.
17. Contact Us
For enquiries about orders, deliveries, returns or these Terms & Conditions, please contact:
HexVIBE / PulseForge Ltd
Email: hello@hexvibe.co.uk
Website: https://www.hexvibe.co.uk